Call Center Representative / Scheduler - Work from Home

Largo, FL

Job status
Full time
Benefits
Paid personal time, Paid holidays, 401K / Retirement plan, Vision Insurance, Dental Insurance, Health Insurance
Pay
$15.00 – $16.00 Hourly
Job description
At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does start with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs.

Qualifications:
• 6 - 12 months outbound call center experience preferred
• 6 - 12 months sales or soft sales experience preferred
• High School Diploma, GED, or determination of an equivalent communication competencies.

What We Offer:
• Work From Home (WFH) or On Premise
• Competitive Base Pay + Incentive
• Career Path
• Benefits begin the 1st of the month after your start date!
• Paid holidays and personal time off
• Ongoing training program
• Fun, challenging and motivating work environment

Responsibilities
The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

• Make outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.
• Through outbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.
• Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
• Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.
• Navigates in a Windows-based system to access the appropriate information to service the customer.
• Operates various office equipment; including telephone, and computer.
• Other duties may be assigned, based on company’s needs.

Qualifications
• 6 - 12 months outbound call center experience preferred
• 6 - 12 months sales or soft sales experience preferred
• High School Diploma, GED, or determination of an equivalent communication competencies.
• Customer service experience in a retail, hospitality, sales, or call center environment (preferred)
• Demonstrated ability to concept-sell the benefits of a service or program, overcoming objections to participation
• Experience in a metrics driven, performance environment
• Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone.
• Must be able to speak clearly and concisely on the phone
• Excellent data entry skills and ability to navigate multiple computer screens while conducting a customer call
• Demonstrated ability to organize, take initiative and follow up independently
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Ability to think independently and make decisions, while adhering to company standards and guidelines
• Ability to work independently, while being a productive member of the team
• Ability to work in a fast paced dynamic growth environment
• Prompt and regular attendance required

Work From Home Requirements:
• Reliable internet speed and broadband connection, 20 download and 5 upload. speedtest.net
• A secure area in the home to work from
• The ability to work effectively in a work-at-home setting
• The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time
• Even though this is a WFH position, you must be located in the Tampa Bay Area
• Note: 2 weeks of Training will be on Campus. Matrix will also provide all hardware and equipment necessary

Matrix Medical Network is Proud to be an Equal Opportunity Employer and Drug Free Workplace

Type: Standard Full Time, Direct Hire - Call Center Representative

Hours: Training: Monday – Friday, 8:30am – 5:00pm Permanent Schedule Monday – Friday, 8:30am – 5:00pm
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